Payment Policy

At Rovelle’s Closet, we aim to make checkout simple and secure.

Accepted payment methods

The payment methods shown at checkout may include:

  • Visa, Mastercard or another supported credit or debit card

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other secure payment methods displayed at checkout

Available options may vary by device, location, order value and payment-provider availability.

Secure checkout

Payments are handled through encrypted checkout technology and secure payment providers. We do not normally receive or store your complete payment card number.

The payment provider may perform security, identity or fraud-prevention checks before authorising a transaction.

Payment authorisation

By placing an order, you confirm that you are authorised to use the selected payment method and that the billing information is accurate.

An order may not be processed if payment is declined, reversed, flagged for review or otherwise not successfully authorised.

Currency

Prices are displayed and charged in pounds sterling (GBP), unless a different currency is clearly displayed at checkout.

Your bank or payment provider may charge currency conversion, international transaction or other fees. Those charges are determined by the provider and are not paid to us.

Payment discrepancies and duplicate charges

A temporary pending authorisation may appear separately from the final charge. Pending authorisations are controlled by your bank or payment provider and may take time to disappear.

If you believe you have been charged incorrectly, email info@rovellescloset.com with your order number and relevant transaction details. Do not send your complete card number or security code by email.

Refunds

Approved refunds are sent to the original payment method. Your bank or provider may need additional time to display the refund after we have processed it.