Privacy Policy

Information we collect

Depending on how you use our website, we may collect:

  • Identity and contact details, including your name, email address, telephone number, billing address and delivery address

  • Order and transaction information, including products ordered, order value, discounts, refunds and payment confirmation details

  • Customer service communications, return requests, photographs and information you send to us

  • Technical information, including IP address, device type, browser type, operating system and security information

  • Website usage information, including pages viewed, links selected, products viewed and items added to the basket

  • Marketing preferences and newsletter subscription information

  • Fraud prevention, risk and verification information where needed to protect customers and our business

We do not normally receive or store your complete card number. Payment information is processed by secure payment providers.

How we use personal information and our legal bases

We use personal information only where we have a lawful basis. This may include:

  • To perform our contract with you: processing orders, taking payment, arranging delivery, providing updates and handling returns or refunds

  • For our legitimate interests: improving the website, answering enquiries, keeping business records, preventing misuse and understanding store performance, where those interests do not override your rights

  • To comply with legal obligations: accounting, tax, consumer protection, fraud prevention and responding to lawful requests

  • With your consent: sending optional marketing messages or using non-essential cookies where consent is required

Shopify and payment providers

Our store is hosted on Shopify, which provides the ecommerce platform used to operate the website and checkout. Personal information may be processed through Shopify systems and applications.

Payments are processed by the payment methods and providers displayed at checkout, which may include credit card providers, Apple Pay, Google Pay and Shop Pay. Those providers process information under their own privacy terms.

Suppliers, fulfilment partners and delivery companies

To fulfil an order, we may share necessary information with suppliers, fulfilment partners and delivery companies. This may include your name, contact details, delivery address and order contents.

Some suppliers and service providers may be located outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to use an appropriate safeguard or another lawful transfer mechanism where required.

Other organisations we may share information with

Where necessary, personal information may also be shared with:

  • Website, hosting, security and customer support providers

  • Email and marketing service providers where you have subscribed or where marketing is otherwise lawful

  • Analytics and performance providers, subject to cookie and consent requirements

  • Professional advisers, insurers, accountants and legal advisers

  • Banks, payment processors, fraud-prevention providers and chargeback services

  • Regulators, courts, law-enforcement bodies or other authorities where disclosure is legally required

  • A purchaser or successor if the business or relevant assets are sold, reorganised or transferred

We do not sell personal information to advertisers.

Marketing communications

If you subscribe to our newsletter, we may send information about new arrivals, offers, sale events and store updates. We may also contact existing customers about similar products where the law permits and an opt-out was provided.

You can unsubscribe using the link in a marketing email or by contacting info@rovellescloset.com

Unsubscribing from marketing does not stop essential service messages about an order.

Cookies and similar technologies

We use cookies and similar technologies to operate the basket and checkout, keep the website secure, remember preferences and, with consent where required, measure performance or support marketing.

Non-essential cookies will be controlled through our cookie consent tools. More information is available in our Cookie Policy.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, resolving disputes and meeting legal obligations.

Different records may be retained for different periods. When information is no longer needed, we will delete it, anonymise it or securely restrict its use where deletion is not immediately possible.

Security

We use reasonable organisational and technical measures and trusted service providers to protect personal information. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have rights to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete information in certain circumstances

  • Ask us to restrict how information is used

  • Object to certain processing, including direct marketing

  • Receive certain information in a portable format

  • Withdraw consent where processing is based on consent

  • Complain about how we have handled your information

To exercise a right or make a data protection complaint, email info@rovellescloset.com. We may need to verify your identity before responding. We will handle complaints and requests within the timeframe required by applicable law.

You also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the ICO.

Children

Our website is not directed at children, and we do not knowingly collect personal information from children for the purpose of selling products to them.

Third-party links

Our website may link to third-party websites. We are not responsible for their content, security or privacy practices. Review the privacy notice of any external website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be posted on this page with a new last-updated date.

Contact us

For privacy questions, rights requests or complaints, email info@rovellescloset.com