Shipping Policy
Shipping Policy
We want every order to be handled carefully and communicated clearly. This Shipping Policy explains how orders placed through rovellescloset.com are processed, dispatched and delivered.
Order Processing Time
Please allow 1 to 3 business days for us to process your order before dispatch. Processing includes reviewing the order, confirming the delivery information and preparing the item for shipment.
Business days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays will normally begin processing on the next business day.
Estimated Delivery Time
After dispatch, delivery normally takes 5 to 15 business days. The estimated delivery time is shown for guidance and is not a guaranteed delivery date.
Delivery may take longer during busy sale periods, bank holidays, severe weather, customs checks, carrier disruption, address problems or other circumstances outside our reasonable control.
Direct Supplier Fulfilment
Rovelle's Closet works with fulfilment partners and suppliers. Some products may be dispatched directly by a supplier instead of first being sent to us.
This means that some parcels may originate outside the United Kingdom, including from China. Direct dispatch reduces unnecessary handling, but it may affect delivery times and the carrier used for part of the journey.
If your order contains more than one item, the items may arrive in separate parcels and on different days.
Delivery Partners and Tracking
We offer free standard delivery throughout the United Kingdom.
Parcels may be delivered by Royal Mail or another suitable local or international delivery partner, depending on the product, dispatch location and delivery address.
When tracking is available, we will send the tracking information by email after dispatch.
Tracking may take a few business days to begin showing updates after the parcel has entered the carrier network.
Shipping Costs
Standard delivery is free for orders delivered within the United Kingdom, unless a different charge is clearly shown at checkout before you place the order.
Correct Delivery Information
Please check your name, address, postcode and contact details carefully before completing your order.
If you notice an error, contact us as soon as possible at:
We will try to help, but we cannot guarantee that an address can be changed after processing or dispatch has started.
If a parcel is returned or cannot be delivered because the information supplied at checkout was incomplete or incorrect, additional delivery costs may apply before the order can be sent again.
Delayed Orders
If your order has not arrived within the estimated timeframe, email info@rovellescloset.com and include your full name, order number and the email address used at checkout.
We will review the available tracking and fulfilment information and explain the next steps.
Please contact us rather than relying only on the delivery carrier, as your order is managed through Rovelle's Closet.
Lost or Missing Parcels
If tracking shows that a parcel has been delivered but you cannot find it, first check:
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The delivery location
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Any safe-place notice
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Other household members
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Immediate neighbours
If the parcel is still missing, contact us promptly at:
We will review the matter with the delivery partner and help you with the appropriate next steps.
Questions
For questions about processing, tracking or delivery, contact us at: