Terms of Service

About Us

This website is operated by Rovelle's Closet. Throughout the website, the terms “we”, “us” and “our” refer to Rovelle's Closet.

Email: info@rovellescloset.com
Website: rovellescloset.com

These Terms of Service apply when you visit or use rovellescloset.com, or when you purchase a product from us. By accessing the website, using our services or placing an order, you agree to be bound by these Terms of Service.

Using the Website

You may use the website only for lawful purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with security or performance, or use the website in a way that infringes another person's rights.

You confirm that you are legally able to enter into a purchase contract. If you are under the age of majority where you live, you must have permission from a parent or guardian.

Product Information

We take reasonable care to present product names, descriptions, measurements, sizing, colours and photographs accurately. However, colours and details may appear slightly different because of lighting, photography and device display settings.

Please review the product description and size information before ordering. Measurements may vary slightly because of manufacturing methods and manual measurement.

Prices and Currency

Prices are displayed in pounds sterling (GBP) unless the website clearly states otherwise.

The total price shown at checkout will include any applicable charges disclosed before you place the order.

We may change prices and promotions at any time. A change will not affect an order already accepted, except where there is an obvious pricing or listing error.

Placing an Order

By placing an order, you confirm that the information you provide is current, complete and accurate and that you are authorised to use the selected payment method.

After checkout, we will send an acknowledgement email. This confirms that we have received the order, but it does not necessarily mean that the order has been accepted.

A contract is formed when we confirm acceptance or dispatch the order, depending on the wording of the confirmation sent to you.

Availability and Order Cancellation by Us

We may refuse, limit or cancel an order where reasonably necessary, including because of:

• Product unavailability

• Incorrect pricing or product information

• Incomplete or incorrect customer details

• Payment failure or failed authorisation

• Suspected fraud, misuse or unusual ordering activity

• A delivery restriction affecting the address or item

If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method.

Payment

Payment methods available at checkout may include credit card, Apple Pay, Google Pay and Shop Pay.

Payment is processed by secure third-party providers.

We do not guarantee that every payment option will always be available. A payment must be successfully authorised before an order can be fulfilled.

Shipping and Delivery

Processing and delivery estimates are set out in our Shipping Policy.

Some products may be dispatched directly by overseas suppliers, and orders containing multiple products may arrive separately.

Delivery times shown on our website are estimates unless expressly stated otherwise. Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, high-volume periods and other logistical disruptions.

Returns, Cancellations and Faulty Goods

Our Returns & Refund Policy explains our 30-day money back guarantee, promotional and Final Sale conditions, return requirements, return shipping arrangements, exchanges, order cancellations and refund process.

Customers should review the Returns & Refund Policy before placing an order and contact us at info@rovellescloset.com if they have questions regarding a return.

Intellectual Property

Unless otherwise stated, the text, branding, graphics, layout and original website content are owned by or licensed to Rovelle's Closet.

Product photographs and other material may be owned by suppliers or other rights holders.

You may use the website for personal shopping purposes. You may not copy, reproduce, publish, sell, exploit or commercially use website content without written permission or another lawful basis.

Customer Reviews and Submitted Content

If you submit a review, photograph or other content, you confirm that it is truthful, lawful, relates to your genuine experience and does not infringe another person's rights.

You grant us a non-exclusive right to display and use submitted content for operating and promoting the store, unless we agree otherwise.

We may remove content that is misleading, unlawful, abusive or unrelated.

Third-Party Services and Links

The website may use or link to third-party services, including payment providers, social platforms and delivery tracking services.

Those services have their own terms and privacy practices, and we are not responsible for matters outside our reasonable control.

Website Availability

We aim to keep the website accurate and available, but we do not guarantee uninterrupted access.

We may suspend, update or change the website for maintenance, security, operational or other necessary reasons.

Liability

We aim to provide accurate product information and reliable services. However, we are not responsible for indirect or unforeseeable losses, business losses suffered through the use of products for commercial purposes, or failures caused by circumstances outside our reasonable control.

Nothing in these Terms creates a guarantee regarding uninterrupted website availability, delivery times or third-party services unless expressly stated otherwise.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, products, services, business practices or operational requirements.

The version available on our website at the relevant time will apply to your use of the website and services.

Applicable Terms

Your purchase is also subject to the policies and information made available on our website, including our:

• Returns & Refund Policy

• Shipping Policy

• Privacy Policy

• Any promotional terms displayed in connection with an applicable offer

Where specific promotional conditions apply to an order, those conditions should be read together with these Terms of Service.

Contact Us

For questions about these Terms of Service, please contact:

Rovelle's Closet

Email: info@rovellescloset.com
Website: rovellescloset.com